FAQs for Mondumo Aotearoa New Zealand in 14 Days tour

How active is the tour?

• Most days on the Mondumo Aotearoa New Zealand in 14 Days tour average around 3 to 4 miles walking, spread throughout the day. The most active day is Day 11 with walks in Franz Josef glacier valley and around Lake Matheson. Both walks are optional. The Lake Matheson walk is a 2-2.5 hours around the lake with a couple of small inclines and some stairs. The walking in Franz Josef Glacier Valley is about 1 hour with some rough terrain but mostly flat and easy going. 

What is the walking pace during group walking tours?

• During walks with the group your Mondumo guide or local guide will try to keep a moderate pace, with not too long standing still. Walks will never be more than one hour without the opportunity for a seat somewhere.

Are all activities mandatory?

• No, activities are optional. Feel free to skip any activity or take a rest day when staying in a location for two nights.

Do we use Vox boxes on this tour?

• Yes, we use portable audio devices (Vox boxes) for walking tours. They allow everyone to hear the guide clearly. Devices are provided at the Welcome Meeting and include single earbuds. You’re welcome to use your own headphones, and over-ear options are available for those hard of hearing. Notify your guide if needed.

Should I exchange cash for New Zealand Dollars before I arrive?

• New Zealand is largely cashless, and cards are widely accepted, including Visa and Mastercard. Contactless payment, called “PayWave,” is very popular. American Express and Diners Club are less commonly accepted. Some places, particularly smaller businesses, may apply a 2–3% surcharge for card payments.
• For cash, it’s best to withdraw NZD from an ATM after arrival, as they generally offer competitive exchange rates. Carry a small amount (e.g., $50 NZD split as 20, 10, 10, 5) for places that don’t accept cards, such as markets or small shops. Check with your bank about foreign transaction fees and consider a travel card with no extra charges.

Which power adapters do I need in New Zealand?

• New Zealand uses Type I plugs, the same as in Australia, with two flat angled pins and a grounding pin. The voltage is 230V at 50Hz. Check your devices for dual voltage (100–240V, 50/60Hz); if they are, you’ll only need a Type I adapter. Otherwise, bring a voltage converter.

Do I need to tip during the tour?

• No, tipping is included in the price you pay for the tour for waitstaff at group meals, bus drivers, and local guides. Your guide will pass on these tips on your behalf.

How should I tip when exploring on my own?

• Tipping is not expected in New Zealand but is appreciated for exceptional service.
• Restaurants: 10% for good service; 15% for exceptional service.
• Taxi drivers: Rounding up or adding a small amount is fine but not required.
• Always check if payment is made at the counter or table, as this varies by establishment.

Are pickpockets an issue in New Zealand?

• Pickpocketing is rare but possible. Stay cautious by keeping valuables like phones and wallets secure and not leaving them unattended in public places.

How should I pack for the tour?

• We encourage packing light, i.e. one carry-on bag or mid-size bag per person, plus a small day pack and a purse or small belt-bag. It is your responsibility to be able to manage your own bags throughout the tour. We don't use porters and occasionally you may need to walk a block or two from the bus to the hotel. No one ever returns home from a trip and says that they wish they had packed more. 
• Baggage allowance for the group flight from Rotorua to Christchurch on Day 6 is:
     - One checked case weighing up to 50 lbs (23 kg),
     - One piece of hand luggage (e.g. a backpack) weighing up to 15 lbs (7 kg), 
     - One small personal item (e.g. purse or laptop bag).
• The weights above are maximum limits, not targets to aim for!
• Before your trip, try packing your bag and walk around your house or block. Try a longer outing, such as exploring your city as a tourist for an afternoon. If the bag feels heavy, reassess your packing list.
• Some Mondumo Packing Tips:
     - 1. Pack for Versatility: Bring clothing that can layer for warmth and adapt to changing weather. In New Zealand and Australia, you might experience sunshine, wind, and rain all in one day.
     - 2. Minimise Toiletries: Toiletries can add weight, and you’ll find all your familiar brands in local stores. For a long trip pack only what you need to start, then replenish locally.
     - 3. Organise with Packing Cubes: Use cubes or compression bags to keep items compact and organised. These make packing and unpacking every two or three nights a breeze.
     - 4. Leave Room for Souvenirs: Consider bringing a lightweight, foldable bag for any treasures you collect along the way. Use it as a carry-on for your return trip.
     - 5. There is only one way to pack. Whether traveling for two weeks or two months, pack the same way: light and practical. The freedom of having everything you need with you, and nothing you don’t, transforms your trip. The adage holds true: Travelers who pack light are happier than those who wish they had.
• New Zealand’s weather is unpredictable, with rain possible anytime. Pack layers for warmth, a light rain jacket, sunscreen, and a sun hat. Closed-toe shoes are required for some activities, such as geothermal walks in Rotorua. Bring a refillable water bottle and swimming gear if you want to take advantage of hotel pool facilities and geothermal baths during free time in Rotorua.

Do we have porters at hotels?

• No, we don’t use porters. Be prepared to carry your own bags, sometimes up stairs in hotels without elevators. Packing light is strongly encouraged.